BMW Roadside Assistance-A Tale of Woe

[JCsman]

I know I've read posts where the Roadside Assistance plan got high marks. My experience did not match that of others. May be because I live in Alabamastan. In any case I ran across a little bit I wrote (as self-help therapy if nothing else) about my experience and thought I'd post it. It's long. But, as you'll see, I was a bit frustrated.
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A tale of woe about a bike. 5-2004

Last fall I bought a brand new BMW R1150R. A beautiful bike. After I test rode it, the only hesitation I had was that Bogart’s, the sole BMW Motorcycle dealer in Alabama, is about 90 miles north of where I live.

Lovin’ the bike. Spring has sprung and life is good (on my Beemer).

Until yesterday, that is. (May 6, 2004)

To be completely candid, the problem began because of my own stupidity. I pulled the keys out at noon and left the lights on. Of course when I got back on the bike at 5 p.m. the battery wouldn’t even twitch the starter. I knew there was some life in the battery because the dash lights glowed and the clock was running.

After berating myself for such stupidity, I was comforted by the knowledge that I had the BMW Roadside Assistance (BMWRA) Plan. The salesman had been enthusiastic about what an asset the service could be for me. My wife had already left the city for home, so I called her on her cell phone and said something like, “Not to worry, I’m in the hands of BMWRA”.

I called the “national toll-free assistance number” and a very pleasant fellow named Paul answered. This was about 5:30, I’d guess. He said someone from Troy, Alabama would be here as soon as possible. I specifically asked if the person knew how to jump-start a BMW motorcycle. “Of course he would”, was the assurance.

Troy is about an hour away, which didn’t make me happy, but I figured it might be hard to find a local with specific knowledge of BMW motorcycles. And, I thought, it could even be someone from the bike shop I knew about in Troy. They don’t carry BMW’s, but should be qualified.

I later got an automated phone message stating the response would take one hour. Hmmm, pretty slick system.

At almost 7 pm, a young man named Justin arrived. Not a very impressive sight. Justin is (by my estimation) 22 years old, weighs at least 325 and is dressed in droopy jeans with a faded and ratty “Alabama Football” T-shirt. Nice truck though, if you like tricked out 4x4 pickups, jacked up with huge mud tires. But, after all, BMWRA said they were sending a qualified guy.

Justin asked me where the battery was on my bike. The first warning bell of the evening rang, but what choice did I have at that point? I told him I didn’t have my maintenance or owner’s manuals with me (they were safe and sound in the cases at home - d'oh) , but the battery wasn’t readily accessible. At Justin’s request, I dutifully pulled the seat off so he could stare at the fuse box for a while. He crawled around the bike prying and prodding, climbed ponderously to his feet and announced he won’t be able to get to the battery.

I had reached that conclusion several minutes earlier.

Justin’s suggested solution was to bump start the bike. We spent several sweaty minutes pushing each other around on the bike to no avail. Pretty warm evening, pretty big load (see prior description of Justin).

Huffing and puffing, Justin said he’d connect his portable battery pack to the starter terminals. I said I was concerned about the chips and/or other electronics on the bike. He said that’s no problem as long as you don’t ground to the frame. Sounded strange to me, but after all, BMWRA said they would send someone qualified. And, I optimistically reasoned, just because Justin didn’t know how to strip down an R1150R didn’t mean he didn’t know jump starting a bike. I showed him the cover plate over the starter motor.

No luck. No spark. The portable battery/jumper he brought wasn’t charged.

So Justin attached regular jumper cables to his truck. The clips on the cables looked more suited for hoisting the bike off the ground than for touching just the right part on the starter motor. And there’s plenty of power now. Justin clicks the cables together and, just for an instant, it’s the Fourth of July.

I expressed stronger concern about the electronics. In fact I suggested he, at least, cut off the motor to limit the current. “No can do”, says ol’ Justin, “But, as long as you don’t ground to the frame……..”

Oh yeah, I remember that.

Of course that didn’t work either. But the instrument lights did glow impressively bright. At this point Justin informs me he isn’t the “jumper guy” but they sent him since he owns a motorcycle.

I didn’t ask what brand, but I’d take bets against it being a BMW.

So it was back to pushing each other around the parking lot. Did I mention Justin is BIG?

About 7:30 Justin goes into the stare-at-the-bike mode. After a few minutes of silence it’s clear the Lord will not be delivering a message unto Justin this evening. I conclude his depths of help have been plumbed. So he departs and I call Roadside Assistance again.

This time it’s Mark. Mark is another polite person.

In my yarn about my new biker buddy Justin I included my concern about the electronics. Mark was comforting enough to say if they were fried, BMW Roadside Assistance would pay for repairs since they’d dispatched Justin.

He said the only local listing they had was a towing company. But, he added, Paul had already called them and they don’t answer.

He put me on hold and said he found a contractor here in Montgomery. It wasn’t someone on the BMW vendor list, which meant I’d have to pay but BMW Roadside Assistance would reimburse me. I said my real concern was that he be sure the person knew about BMW motorcycles. He said he’d check.

I’m on hold again.

Mark connects back with a comment and a question. The comment was the receptionist “didn’t even know BMW made motorcycles. Funny, huh?” Not to me, but at this point my sense of humor may have been at low ebb. Mark then said the guy they were going to send wanted to know if the bike had a six or twelve volt battery.

I said, “Twelve”.

Mark said, “So I’m sure he’s qualified.”

“Whoa, whoa, whoa”, was my reply. “If this guy doesn’t even know the bike is twelve volt (how long ago did BMW’s use 6 volt batteries?), he sure doesn’t know about the R1150R”. My guess is that Justin has kinfolk here.

Mark states the only thing left is to have it towed to the dealer. I explain that’s 90 miles away. That’s the best I can do, says Mark. He goes back to checking and will call me back.

At this point, and to pass the time, I respond to the customer survey. The scores I gave shouldn’t be too surprising.

Mark calls back at about 8:45. Bad news (surprise!). There is no one on the list that tows motorcycles. He explains all that all the vendors who responded to his call are only equipped with flat/tilt bed trucks. Not a single one has a motorcycle trailer.

I quiz Mark for a few minutes about how the BMW Roadside Assistance Plan (that came with my BMW motorcycle) could have a list which only includes guys like Justin that don’t know where the battery is on a motorcycle, and people that don’t tow motorcycles.

Mark assured me there would be no gold stars by those vendors name tonight!

At this point all Mark can do is suggest I go home and try again tomorrow. I express misgivings about security. Mark says he can call the same list and see if they would tow my bike to my house. He reasoned the long haul may have resulted in the negative replies.

Hmmm, lets see. Suppose I’m a vendor and tell BMW Roadside Assistance I can’t haul motorcycles at all. BMW Roadside Assistance calls back and asks, “What about if the haul is shorter than discussed a few minutes ago”? How likely is it that I suddenly remember that I can, indeed, haul a motorcycle.

Plus, old skeptical me, I didn’t see much chance of a late night, last minute bike trailer purchase by the wonder vendors. Mark agrees that may not be likely.

So I pick option “A”, to leave the bike parked because option “B”…….well there isn’t an option “B”.

Despite the exercise program Justin and I began today, I did not sleep well.

++++++++++++++++++++++++++++++++++++++++++++++++++
A tale of woe, part 2
5-07-2004
It’s 6:50 a.m. The bike’s still here at least. I discover Justin put the starter motor side plate on incorrectly (anybody shocked at that news?).

It’s 7 a.m and I try the BMW Roadside Assistance Plan again.

This time it’s Kathy. She’s another very polite individual. I gave her my (abridged) tale of woe. Nice expressions of sympathy. She said I might have to use a non-listed vendor, I’ll pay and then apply to see if the cost can be reimbursed.

Hmmmmm…. That’s a substantially different phrasing than the previous “we’ll pay you back”. My more suspicious nature makes me think that the “if the electronics are fried, we’ll pay statement” may not be as firm as I’d hoped. When I call BMW Roadside Assistance I hear, “we may record the conversation for quality control”. I begin to think the recorder will turn out to have been off if there’s a dispute about any promises made to me.

But Kathy said she’ll try the list.

I asked what in the world would happen if I was not in the State Capital, but somewhere away from the city? Kathy said they often have to call the police and hope the local cops know someone to tow the vehicle in. Visions of Andy and Barney pulling up in their ‘62 Ford Galaxy police cruiser appear in my mind. I just hope Barney doesn’t pull the bullet out of his pocket when he sees it’s a foreign bike. (Geepers Andy, he must be a German!)

Kathy further indicates that towing is about all Roadside Assistance ever gets accomplished. Atta girl, Kathy, aim high!

A few minutes later she calls to say someone from Sylacauga is coming. Sylacauga, I’m thinking. Well, at least there’s a chance they’ve seen a BMW motorcycle. Of course the only reason I think that’s possible is that I’ve ridden through Sylacauga.

The automatic message said two hours.

That certainly gives me some free time, so I called customer relations. It’s too early to talk to a human being, but I have “options”. I like having options, they give me hope. The menu choice included contacting a BMW Center.

I don’t know what they mean by “center” but it sounds impressive.

“No sirree bob, we’re not just some field shop here, we’re a “CENTER”.

Nothing ventured, nothing gained, so I punched that number. I wind through the usual electronic bingo maze until I find a likely number to press. The automated voice message gave me the local BMW automobile dealer number.

Hey, now there’s a thought, call the BMW car dealer, they’re right here in town. I’ve been to the BMW car dealer before. In fact they were able to supply me with a part for my bike………….the KEY CHAIN!

Back to waiting.

Several calls ensue from the driver to help guide him to my office. At 10:15 a flat bed/tilt bed truck shows up. Gee, I couldn’t get it towed last night because the vendors only had flat bed trailers. Could that mean bikes shouldn’t be carried on a flat bed????

So I asked the driver about securing the bike. By the way, the driver is less -if that’s possible - impressive in appearance than Justin. He is, however, a couple of hundred pounds lighter - partially because of a scarcity of teeth - so I briefly considered pushing him around on the bike.

The driver assures me he can “strap ‘er down” and it will be fine. At this point I’m at least glad the bike has a center stand. The driver agrees. He says when they only have “one of those side things she’s already half leaned over”.

One positive note: I paddle and the driver pushes me onto the tilt bed. Then I get to ride the bike while the bed is retracted and leveled. (Wheeee, do it again daddy.)

It’s a pretty impressive sight, me on my shiny new motorcycle being hoisted onto a flatbed. If they’d take the rusty chains, tool boxes, straps, scrap lumber and general litter off the flatbed we’d have to makings of a new BMW advertising poster for sure. BMW could brag about the good visibility and incredible gas mileage when your bike travels by flatbed.

Then the driver tries to toss a 2-inch wide metal clip on the end of a strap through the frame. One loud clank and it’s clear that won’t work, so he pulls the strap free and threads the strap (sans clip) through the frame. I point out he’s about to tighten down my bike by the muffler.

“Yes sir”, he replies (another very polite fellow), “that’s why I’m looking at it now”. So he re-threads the strap across the drive shaft (sorry, the “para-lever”) in back and behind the forks (sorry, the Tele-lever) in front. On the front he’s nice enough to cushion the strap with the remnants of an oily flannel shirt. Lookee there, my paint protected and a lube job all in one.

The driver hands me two business cards, apparently thinking I’ll want one to pass along to friends and family. I note their catchy little slogan, “We’ll hook you up”.

Off he goes. I wave a (last?) fond farewell to my bike wondering which side would hit the flatbed.

I call for Rob, the mechanic at Bogart’s, and get the voice mail. I left a message, and also spoke to my original salesman, Mr. Johns. I told him the bike was on the way. I mentioned the side plate, the jump to the starter motor and then asked they add the accessory plug to my bike.

Imagine my surprise (and I thought I was all surprised out) when Mr. Johns said they have been trying to get on the vendor list for BMW Roadside Assistance. He noted that they could have taken care of me on the spot. I guess there’s such a throng of half-wit, jumper cable wielding, flat bed truck drivers that an actual BMW motorcycle dealer just can’t compete.

11:30 Rob calls. Mr. Johns hasn’t spoken to him yet, so I related my story. He says, “ I wouldn’t want my bike towed on a flat bed”.

I agree.

When I told him about the jump across the starter motor there was a long pause…… then, “I’ll check that out and call you back”. One guesses that technique isn’t in the approved tech manual.

11:40 I call Customer Service again. I got Casey. I gave him a very abbreviated tale of woe. I even left out the worry about fried electronics and remarks about the appearance of the people sent to assist me.

“Unbelievable”, was his reaction. Casey and I are in perfect harmony on this one. He asked where my bike was right now and for my phone number. I also gave him the Roadside Assistance names and extensions. He said he’d look into it and call me next week.

++++++++++++++++++++++++++++++++++++++++++
A tale of woe, the conclusion

5-07-2004
An update. I got a call to confirm that the bike made it to Bogart’s in one piece. Oh joy! A great sense of relief fills me. The birds sing, the clouds thin, the sun peaks through.

“How about the circuits”, I ask.

“We haven’t checked yet”.

Is that the sound of thunder?

5-08-2004
I called Saturday several times to see about the electrical system. I had hoped the battery could be charged and I could pick the bike up Saturday. By late Saturday Bogart’s had not checked out the electrical system. They said they wanted to trickle charge the battery for a full day before they tested anything. Sounds reasonable, and I did have the bike dumped on them without warning.

Since I’m 90 miles away that means no bike Saturday. Of course the dealer is closed Sunday and Monday, so Tuesday will be my earliest I can expect to hear anything.

Does anyone else lose sleep over their bike?

Tuesday, no call from Bogart’s. I should have called them again, I guess. But I thought the three or four times I’ve already called to ask for a report would have sufficed. Put me down as a slow learner.

5-12-2004, Wednesday
8:45 am.
Casey of BMW Customer Relations called to ask if BMW Roadside Assistance had called me. They had not. He told me a supervisor, Rosemary, would call me and I was assured she will “deal with the situation”.

I asked what that could mean.

“Don’t know”, replies Casey, “BMW contracts out roadside assistance so we have no control”. Translation: BMW Roadside Assistance uses our name, we tout the service as an asset, but…….it’s not my job.

At this point all I expect from Ms. Rosemary is sympathetic noises and promises of stern warnings to the Roadside Assistance folk, but who knows.

Oh, by the way, I forgot to mention that Casey is polite too. I’m beginning to understand there is only one person irritated by this process.

Later, while I’m temporarily out of my office, Rosemary calls. The phone number on the message is incorrect, so I can’t call back. But the person that took the call also wrote a note from Rosemary. The note reads: “She said that she is going to send you a letter regarding your concerns”.

Well now, that should solve all my problems. Just imagine, a real letter of my very own.

Of course I’ll want this framed. Nothing too gaudy. Perhaps a simple walnut frame with Windsor blue and cream matting.

9:35
I try Bogart’s again. I wrangle through the voice mail system. Terry comes on to tell me all is well. Terry is my new, best buddy. The sun bursts forth, angels descend, I’m filled with peace, harmony and a love for all my fellow man.

(Almost) all is forgiven.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Post script/The bottom line(s):

First and foremost, the bike’s OK, and I ‘m on the road again. This is a great bike!

I vow to do whatever I can to NEVER be left to the mercy of the BMW Roadside Assistance Plan in the future. I am convinced the individuals at the Roadside Assistance Plan did their best with the limited arsenal provided them. But bikes aren’t cars and one-size-fits-all plans are for the birds.

Bogart’s performed their role well. Any irritation expressed at them in the above tale is an overflow from the real problems I was facing.

BMW Customer Service, at least, took some action, even if it was of no value.

Everyone was nice (it really helps in these situations).

I slept well tonight.

[Deans BMW]

Bill, your write up is excellent. My suggestion would be to copy it and see that the BMW regional rep gets a copy, your dealer as well, see what response you get and if necessary send a copy to your regional reps boss.

[Paul Mihalka]

No surprise. I have AMA MOTOW. I guess they are all about the same. My bike died (clutch spline) In the middle of cotton fields in eastern Arkansas, about 30 miles south of Jonesboro and 60 miles west of Memphis TN. By luck my bike died at the last house for about the next ten miles. It's 4pm. House owner extremely nice and helpful. My plan was to just get to a motel with the bike and then see what I can do. AMA supposedly got a guy in Jonesboro who will pick me up, but it will be about 2 hours. One hour later a call from the guy who should be coming, that his truck broke down (?). Back to AMA. They could not find anybody in Memphis to come and pick me up! I slept on the couch of my host. Next morning I got a ride to Jonesboro, got a UHaul (IHaul?) picked up the bike and drove myself home to Maryland. 1200 miles, $900 truck, $400 gas. I mailed to AMA MOTOW my UHaul receipt and description of my case, for any compensation. That was two month ago. No answer yet.

[jb44]

Bill...certainly a sad tale. Glad all is well now.

I had a similar experience with Honda Roadside Assistance, and with AAA (which sells memberships at bike rallies but neglects to tell that motorcycle roadside assistance is not covered).

I think they all use the same towing contractors...

Now I carry the BMWMOA Anonymous Book...luckily I have not had the occasion to use it...don't know if it's any more useful.

jb

[MidlifeMark]

My AAA covers bikes. Been there, done that. No problem.

[Hoop]

Reminds me of an incident along Interstate 90 in Bumfucht, South Dakota back in 1992. I was on my way home to Northern Wisconsin from Sturgis, SD. Pulled into a wayside & there was a rather forlorn looking soul sitting under a tree next to his HD. It was about 90 degrees in the shade. I asked if he had some problem & he commenced to tell me about how his bike ate a valve...or something. Limped the bike into the wayside. He had HOG roadside assistance. However, it was during the Sturgis Rally and the nearest HD dealer was maybe 90 miles away in Sioux Falls. They told him they "MIGHT" be able to pick him up the following day. He about went ballistic.
He wound up calling his daughter in Illinois (700 MILES away) who departed home at once with his pickup truck to round him up. I asked if he had enough food/etc for the wait, as it would take 10 - 12 hours for his daughter to arrive. Wound up going to a Interstate gas station & stocking up on munchies for him.
I asked him if he thought the HOG roadside assistance people expected him to eat grass? He managed to get out a troubled laugh, but thats about it. He thanked me for rounding up some food for him and bade me farewell.


IMHO, motorcycle towing is strictly a situation of supply & demand. When you're near your home and friends are bountiful, the towing service (somewhat un-needed) is probably pretty good. When you're on the road in the boonies, your chance of getting emergency service hovers between nonexistant and dream on.

[socalrob]

JCsman,

Great tale of woe. Sorry it happened to such a nice guy.

Regarding AAA, for about $25 more per year you can get RV / Bike coverage, which I got as its nice to have more options, as I guess you found out. I also own a bike trailer I use for dirt bikes that is capable of hauling my RR, though I've never done it.

Next point, if your bike is a 2004 model it should, like mine (built in Sept 03 if I remember), have a jump starting stud covered by a black cap with a plus sign. There is a negative bare lug on one of the jugs for the ground. BMW put them on the bike for 2004 models so you don't have to access the battery to jump the bike. I guess my advice is to keep the manual under the seat where it came. I think they do say to not run a car if a car is used to jump the bike. Would have saved you alot of time to have the wife jump it. (sorry, not sure that came out right, was intended to be innocent).

Next piece of advice is to move to a civilized part of the country, at least in LA the tow guys look good, their mostly wanna be actors (sorry, couldn't resist the down south jab. (I lived in FLA for 8 years)

If your bike has ABS, I'd toss the battery & get a new one. The ABS, at least in my opinion, is very touchy on battery voltage & at least the smaller of the 2 ABS fault lights will not go out if your battery voltage is "off". I just replaced my batter on my exactly 2 year old RR because when starting on a cold morning the small ABS light would stay lit. New battery, no problem. IMHO, once a battery is drained all the way, its never the same.

My question is does the owner's manual show tie down points? If not, what are the proper tie down points, I'd like to write it in the owners manual so I can show the tow guy how to do it.

[JCsman]

Next point, if your bike is a 2004 model it should, like mine (built in Sept 03 if I remember), have a jump starting stud covered by a black cap with a plus sign. There is a negative bare lug on one of the jugs for the ground. BMW put them on the bike for 2004 models so you don't have to access the battery to jump the bike. I guess my advice is to keep the manual under the seat where it came.

Apparently some early 2004's don't have the lug - mine doesn't. But getting the cover off for a jump spot wouldn't have been hard. Thanks to a post a few months ago I know how to jump it if needed.

Right you are on the place for the manual . Of course I ALWAYS had my cases with me - except that day. Under the seat's where it rides today.

[marko]

Same story here in Aus.
All the car companies and bike companies use the very same company for roadside assistance and then the car/bike manufacturers brand it as their own Roadside Assist. The guy coming out doesn't know or care whether it is a beemer bike or a 50 year old volkswagen.
My bike was also taken on a flat bed and tied down without any side or centre stand whatsoever. I was horrified but he assured me he had done it before.
Needless to say i kept a very close eye as we headed to the BMW dealer.

I expected a bike transport but really wherever you breakdown they will just call a regular tow truck to drop you at the nearest motorcycle dealer.
Don't get me wrong, they got me out of two tight spots but it is not really a bike service. Just a one size fits all tow to get you off the side of the road.

[jb44]

My apologies for being "off topic".

Concerning AAA:

To have motorcycle coverage you must have :

Basic membership...$60.
Plus membership...+$30.
RV membership...+$30.

Total: for 1 person = $120 per year.

For my family of 4 = $270. per year.

At the time of my motorcycle breakdown, I had the Plus but not the RV coverage. They left me stranded.

I have had AAA membership for over 30 years, and still do.

My complaint is the deceptive sales practices at bike rallies.
They have sales booths at Daytona Bike Week, and neglect to mention you must have the additional PlusRV membership to cover your motorcycle.

http://www.aaasouth.com/benefits_plus.asp

jb

[MidlifeMark]

AAA seems to vary from club to club. I have the Plus option, and that includes RV coverage. There are two AAA organizations in Connecticut, and they don't provide the same coverage. My club does the RV thing, at least for Plus members, but if I lived in a town in the other club's area, it would not be covered (except maybe with an additional RV charge).

[wncbmw]

Bill - sorry for your bad luck but you managed to make me laugh about it with your write up. (Should I apoligize for laughing? )

I have AAA for the cars, and have been pleased with it but don't know if it covers the bike. I have some coverage with BMWMOA, I think, in addition to the anonoymus book. I just sent in my AMA membership and passed on the MOTOW coverage. You have inspired me to investigate my own coverage a little bit, just in case.

[MIXR]

Bill - Like a good book I couldn't put it down. Great story and sorry for your woes. Send it to BMW.

[zweige]

Lousy situation, but great writing. One question for you. When I wrecked my bike and had to have it towed, Roadside assistance only paid $50 toward the towing cost which was $400!!! to go the 60 or so miles. Did roadside assistance cover the full cost for you?

[JCsman]

Lousy situation, but great writing. One question for you. When I wrecked my bike and had to have it towed, Roadside assistance only paid $50 toward the towing cost which was $400!!! to go the 60 or so miles. Did roadside assistance cover the full cost for you?

Thanks, zweige (and others) that complemented my writing. It was theraputic (and Vann, I had hoped it would be found humerous- thanks for laughing).

But to answer your question, zweige, the bike was towed about 90 miles and there was no charge. In fact I was later sent a $25 diners club card as compensation by BMWRA for my troubles.

[socalrob]

JCsman,

I really wasn't trying to bust your **lls for not having the manual on the bike. I took my bike in for a service a week or so ago, & before I left for work that morning I wanted to make sure I had my service manual. I looked under the rear seat, not there, Da**, I'm sure I always keep it there. I look in my system cases in the garage, not there. I look in my dresser, not there. I look in my tool box, not there.

Where is it?

After about 30 minutes I remember I have a sargant seat with a little storage pocket under the front seat (which I had off previously to check under the rear seat!).

There it is.

Kind of like loosing your key in the helmet lock.

Glad you got it resolved. Did you get a new battery? I'm really surprised your bike doesn't have the jumper lug, maybe when BMW changed the price structure (on mine heated grips, ass. socket, center stand & overdrive trans were all standard) to more optional stuff. Or is it that mines ABS?

[JCsman]

Dunno about when the lug was added. But there was a thread on it a few weeks (months?) ago. Apparently it was added sometime during the 2004 model year. FWIW I've got ABS and heated grips, center stand, and over drive (all but ABS as standard were standard), but no "lug" and I had to pay for the outlet plug. I think I've heard some say that was standard on 2004's too.

No offense was taken at your manual under the seat comment. It's common sense and it certainly isn't the first (or the 1,000th) bone-headed thing I've done in life.

I'm the perfect example of, "If you can't laugh at yourself, you have no sense of humor at all". roll:

[bmwdave52]

I had the lug added to my 2002 RR. Nice piece of mind.
We'll see if it holds up in the real world.

[beemer-biker]

I had the lug added to my 2002 RR. Nice piece of mind.
We'll see if it holds up in the real world.

Where did you have it added? The dealer? Can it be installed by the owner?Do you happen to have part nos? Sorry about all the questions.

[bmwdave52]

I saw it at my local dealer on the new 1150R's. I pointed to it and the parts guy made it happen. I had the dealer install it. If you are handy you could do it yourself.