Switch block failures
Posted: Wed Oct 02, 2013 12:47 am
Three weeks ago the blinker switch on the LH switch block failed when I was 50 km from home. Replaced under warranty - no big deal
Last week the start/kill switch on the RH switch block failed. This time my wife & I were 800 km from home and loaded up. Nearest BMW dealer is 200 km away. Now this is looking more like a big deal.
Because the bike is still under warranty it is covered by the BMW roadside assistance program. Within an hour of ringing the BMW roadside assistance number a generic serviceman was there. When he couldn't fix the problem he organised for the bike to be transported 200 km to the nearest BMW dealer. I then rang the magic BMW number again and they organised the use of a hire car for 5 days, and asked if I needed help with accommodation - which I didn't. I imposed on my sister instead. The dealer informed me that there were no RH switch blocks in the country (Australia) and it would be 10 - 14 days before they could get one. Once I found out the part was on back order, I once again rang the magic number and they OKed me to drive the hire car 800 km home and drop it off at a branch near where I live. They also undertook to 'relocate' the bike to my house when it is repaired.
Moral of the story: BMW make lousy switches but they run a great roadside assistance program.
Ian
Last week the start/kill switch on the RH switch block failed. This time my wife & I were 800 km from home and loaded up. Nearest BMW dealer is 200 km away. Now this is looking more like a big deal.
Because the bike is still under warranty it is covered by the BMW roadside assistance program. Within an hour of ringing the BMW roadside assistance number a generic serviceman was there. When he couldn't fix the problem he organised for the bike to be transported 200 km to the nearest BMW dealer. I then rang the magic BMW number again and they organised the use of a hire car for 5 days, and asked if I needed help with accommodation - which I didn't. I imposed on my sister instead. The dealer informed me that there were no RH switch blocks in the country (Australia) and it would be 10 - 14 days before they could get one. Once I found out the part was on back order, I once again rang the magic number and they OKed me to drive the hire car 800 km home and drop it off at a branch near where I live. They also undertook to 'relocate' the bike to my house when it is repaired.
Moral of the story: BMW make lousy switches but they run a great roadside assistance program.
Ian