Corbin Nightmare
Posted: Sat May 24, 2008 6:36 am
On March 24th, I ordered a saddle with a backrest from from Corbin for $756.
When the seat arrived, I discovered that it did not fit. I called and explained this, and the guy in customer service told me to take pictures to show how it didn't fit, then send these pictures to him. It seemed strange that I would have to prove that it didn't fit, but I did so anyway. Turns out the seat was for a 750 Honda, which could have been determined just by reading the serial number on the bottom of the seat.
The "correct" seat was then sent to me, which did not fit again, and this time patches on the leather were bleached white. I called back to explain this, and again he tells me to take pictures. I tell him, no, that I had spent $756 on this seat and surely Corbin could figure out for themselves why it doesn't fit. On both occasions, the customer service representive acted like he didn't believe me--that I was lying. Treating customers as enemies is bad business.
I explain that I want my money back. He tells me he can't give me my money back. I get angry and tell him what I think about this, and he finally tells me he will run it by his superiors. I call back a week later to ask about the status of my refund. He says it will go through today. I call back a few days later, and the same story. After about three phone calls, he tells me on May 1st that it will definitely go through. It didn't.
I call a few more times. Turns out that the refund was denied by Mr. Corbin because they thought it was for a different bike and that the seat should fit. This important news was not relayed to me for some time.
The phone calls continue. (Note that they never once called me.) Finally, I threaten a law suit and three days later on May 16 gotl my money back (except for the $28 for freight), which is supposed to be forthcoming. I don't have much hope for getting the rest of my money back and am too tired to worry about it.
I went with Corbin because they are one of the most reputable after-market seat companies. When you spend that much money on a seat, you plan on getting a good seat and good service. I got neither.
Based on this experience, I would highly recommend that you never do business with Corbin. They are incompetent.
When the seat arrived, I discovered that it did not fit. I called and explained this, and the guy in customer service told me to take pictures to show how it didn't fit, then send these pictures to him. It seemed strange that I would have to prove that it didn't fit, but I did so anyway. Turns out the seat was for a 750 Honda, which could have been determined just by reading the serial number on the bottom of the seat.
The "correct" seat was then sent to me, which did not fit again, and this time patches on the leather were bleached white. I called back to explain this, and again he tells me to take pictures. I tell him, no, that I had spent $756 on this seat and surely Corbin could figure out for themselves why it doesn't fit. On both occasions, the customer service representive acted like he didn't believe me--that I was lying. Treating customers as enemies is bad business.
I explain that I want my money back. He tells me he can't give me my money back. I get angry and tell him what I think about this, and he finally tells me he will run it by his superiors. I call back a week later to ask about the status of my refund. He says it will go through today. I call back a few days later, and the same story. After about three phone calls, he tells me on May 1st that it will definitely go through. It didn't.
I call a few more times. Turns out that the refund was denied by Mr. Corbin because they thought it was for a different bike and that the seat should fit. This important news was not relayed to me for some time.
The phone calls continue. (Note that they never once called me.) Finally, I threaten a law suit and three days later on May 16 gotl my money back (except for the $28 for freight), which is supposed to be forthcoming. I don't have much hope for getting the rest of my money back and am too tired to worry about it.
I went with Corbin because they are one of the most reputable after-market seat companies. When you spend that much money on a seat, you plan on getting a good seat and good service. I got neither.
Based on this experience, I would highly recommend that you never do business with Corbin. They are incompetent.